House Rules – The 67 Escape

Terms and Conditions

Last Updated: December 2025

Welcome to The 67 Escape. These Terms and Conditions apply to all reservations, bookings, stays, and services provided by The 67 Escape.

By making a reservation, making a payment, accessing our property, or staying at The 67 Escape, you confirm that you have read, understood, and agreed to these Terms and Conditions.

These terms are intended to ensure a safe, comfortable, and enjoyable experience for all our guests.

1. Booking & Reservations

Reservations may be made directly through The 67 Escape or through authorised booking channels and partners.

A reservation is considered confirmed once the required deposit or full payment has been received and confirmation has been issued.

When making a reservation, guests are responsible for providing accurate information, including:

• Full name
• Contact details
• Number of guests
• Check-in and check-out dates
• Any special requirements or requests
• Valid identification details where required

The 67 Escape reserves the right to decline or cancel a reservation where information provided is inaccurate, fraudulent, or materially misleading.

2. Rates & Payment

Unless otherwise stated, accommodation rates are quoted per night and on a bed-only basis.

Rates may vary depending on the accommodation type, dates, number of guests, season, availability, special offers, and booking channel.

Deposit Requirement

A 75% down payment is required to confirm a booking unless a different payment arrangement has been expressly agreed upon.

The remaining 25% balance is due before check-out.

A reservation may remain provisional until the required deposit has been received. Availability cannot necessarily be guaranteed for an unpaid or partially paid reservation.

Any additional services, purchases, meals, activities, damages, or other charges incurred during the stay must be settled before departure unless otherwise agreed.

3. Check-in & Check-out

Check-in

From 2:00 PM

Check-out

By 12:00 PM

Guests arriving before the standard check-in time are welcome to contact us in advance to enquire about early check-in.

Early check-in is subject to availability and cannot be guaranteed.

Similarly, late check-out may be available upon request and is subject to availability. Additional charges may apply depending on the requested extension and occupancy requirements.

Guests are expected to vacate their accommodation by the agreed check-out time unless a late check-out has been approved.

4. Guest Identification

For security, guest registration, and legal or regulatory purposes, guests may be required to present a valid government-issued identification document or passport at check-in.

The name on the identification document should correspond with the booking details.

The 67 Escape reserves the right to refuse accommodation where appropriate identification cannot be provided or where there are reasonable concerns regarding the validity of the booking or identification presented.

5. Cancellation Policy

We understand that travel plans can change. However, cancellations made close to the arrival date can result in the loss of accommodation availability and may therefore be subject to cancellation charges.

The following cancellation charges apply:

The cancellation period is calculated based on the scheduled check-in date and time.

Any applicable refund will be calculated after deduction of the relevant cancellation fee and any applicable transaction or processing charges.

Certain promotional, discounted, group, or special-rate bookings may have different cancellation conditions. Where this applies, the terms communicated at the time of booking will take precedence.

6. No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior notice, the booking may be treated as a no-show.

Unless otherwise agreed in writing, a no-show may result in the reservation being cancelled and the applicable booking amount being forfeited.

Guests who expect to arrive later than originally indicated are encouraged to contact The 67 Escape as soon as possible.

7. Changes to a Reservation

Requests to change booking dates, guest numbers, accommodation, or other reservation details must be made in advance and are subject to availability.

Changing the dates of a reservation may result in a change to the applicable room rate or other booking conditions.

The 67 Escape cannot guarantee that requested changes will be accommodated, particularly during peak periods or where the property is fully booked.

8. Occupancy & Additional Guests

Guests must not exceed the maximum occupancy specified for their accommodation.

The number of guests staying at the property must correspond with the number included in the reservation unless additional guests have been approved by The 67 Escape.

Additional charges may apply for approved additional guests or services.

Guests may not transfer, resell, or commercially sublet their accommodation to another person without prior approval.

9. Guest Conduct

Guests are expected to behave respectfully and responsibly throughout their stay.

All guests must comply with the house rules and reasonable instructions provided by The 67 Escape staff.

The following are not permitted:

• Unauthorised parties or events
• Excessively loud music or disruptive behaviour
• Illegal activities
• Behaviour that threatens or endangers other guests or staff
• Damage to property or facilities
• Unauthorised commercial activities
• Any behaviour that causes unreasonable disturbance to other guests

The 67 Escape reserves the right to ask guests to leave the property where their behaviour presents a serious safety risk, causes significant disturbance, or constitutes a breach of these Terms and Conditions.

In such circumstances, the guest may not be entitled to a refund.

10. Parties & Events

The 67 Escape may offer spaces suitable for private gatherings, meetings, retreats, and events.

Any event, party, celebration, or gathering involving additional guests must be discussed and approved in advance.

Guests may not organise large gatherings or events at the property without prior approval.

Additional event fees, security requirements, cleaning charges, or other conditions may apply depending on the nature and size of the event.

11. Property Damage

Guests are responsible for taking reasonable care of their accommodation and all facilities, furnishings, equipment, and property provided by The 67 Escape.

Guests may be charged for damage, breakage, loss, excessive cleaning, or removal of property caused by themselves or members of their group.

Where damage is discovered after check-out, The 67 Escape reserves the right to contact the guest regarding the applicable costs.

Guests should report accidental damage or maintenance issues to our team as soon as possible so that they can be addressed appropriately.

12. Use of Facilities

The 67 Escape offers a range of facilities and amenities for guest enjoyment, including swimming pools, recreational areas, outdoor spaces, and other facilities.

Guests must use all facilities responsibly and in accordance with posted instructions and house rules.

Certain facilities may have specific operating hours, age restrictions, safety requirements, or other conditions.

The availability of individual facilities may occasionally be affected by maintenance, weather, safety considerations, private events, or circumstances beyond our control.

13. Swimming Pools & Water Facilities

Guests use swimming pools and other water facilities at their own risk.

Children must be supervised by a responsible adult at all times around swimming pools and other potentially hazardous areas.

Guests should observe all posted pool rules and safety instructions.

The 67 Escape is not responsible for accidents resulting from failure to follow safety instructions or from unsafe or inappropriate use of the facilities.

14. Personal Belongings

Guests are responsible for their personal belongings and valuables throughout their stay.

The 67 Escape recommends that guests keep valuable items secure and avoid leaving personal belongings unattended in shared or outdoor areas.

To the extent permitted by applicable law, The 67 Escape is not responsible for loss, theft, or damage to personal belongings that are left unattended or improperly secured.

If you lose an item during your stay, please notify our team as soon as possible. We will make reasonable efforts to assist in locating and returning lost property.

15. Children & Supervision

Parents, guardians, and accompanying adults are responsible for the safety and supervision of children in their care.

Children must be supervised around swimming pools, recreational facilities, outdoor areas, and other potentially hazardous locations.

The 67 Escape does not assume responsibility for the supervision of children.

16. Pets

Pets are not permitted at The 67 Escape unless expressly authorised in advance.

Guests should contact us before making a reservation if they have specific requirements relating to animals or assistance animals so that the appropriate arrangements can be discussed.

17. Smoking

Smoking is permitted only in designated outdoor smoking areas.

Smoking is not permitted inside guest accommodation or other non-designated indoor areas.

Guests may be charged for additional cleaning, damage, or other costs resulting from smoking in prohibited areas.

This policy also applies to the use of smoking products that may create smoke, odour, or fire risk.

18. Alcohol & Responsible Behaviour

Guests may consume alcohol responsibly in permitted areas of the property.

Excessive consumption or behaviour resulting in disturbance, unsafe conduct, property damage, or risk to other guests or staff is not permitted.

The 67 Escape reserves the right to intervene where alcohol consumption results in unsafe or disruptive behaviour.

19. Food & Private Chef Services

Guests may use the private kitchen facilities provided in applicable accommodation.

Guests are responsible for using kitchen equipment safely and leaving facilities in a reasonable condition.

Private chef services, catering, and other culinary experiences may be subject to separate charges, availability, and booking requirements.

Special dietary requirements and allergies should be communicated in advance so that appropriate arrangements can be considered.

20. Internet & Technology

Where Wi-Fi or other internet services are provided, they are offered for reasonable guest use.

The 67 Escape does not guarantee uninterrupted availability, speed, or compatibility with every device.

Guests must not use the property's internet connection for unlawful activities, unauthorised access, distribution of malicious software, copyright infringement, or any activity that may compromise the security or operation of the network.

21. Photography, Filming & Commercial Use

Guests are welcome to take personal photographs and videos during their stay, provided that doing so does not disturb other guests or interfere with property operations.

Commercial photography, professional filming, advertising shoots, influencer campaigns, or other commercial use of the property must be approved in advance.

Additional fees or conditions may apply.

Guests must respect the privacy of other visitors and must not photograph or record other guests without their permission.

22. Maintenance & Access to Accommodation

The 67 Escape may need to enter accommodation during a guest's stay for legitimate operational purposes, including maintenance, repairs, housekeeping, safety inspections, or emergencies.

Except in emergencies or where immediate access is reasonably necessary, we will make reasonable efforts to notify guests before entering their accommodation.

23. Force Majeure

The 67 Escape will not be liable for failure or delay in providing services where such failure results from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• Fire
• Flooding
• Government restrictions
• Public health emergencies
• Power or utility failures
• Civil unrest
• Acts of terrorism
• Industrial disputes
• Transport disruptions
• Other unforeseen events beyond our reasonable control

Where such circumstances occur, we will make reasonable efforts to communicate with affected guests and provide appropriate assistance or alternative arrangements where possible.

24. Changes to Facilities & Services

While we make every effort to ensure that information about our accommodation, facilities, and services is accurate, certain amenities or services may occasionally be unavailable due to maintenance, weather, operational requirements, or circumstances beyond our control.

We reserve the right to make reasonable changes to facilities, services, layouts, or operating arrangements where necessary.

25. Liability

Guests use the property's facilities and amenities at their own risk and are expected to follow all safety instructions.

To the extent permitted by applicable law, The 67 Escape shall not be responsible for loss, injury, damage, or expense resulting from a guest's failure to follow reasonable safety instructions, misuse of facilities, or negligent or unlawful behaviour.

Nothing in these Terms and Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by Kenyan law.

26. Privacy

Personal information collected during the booking process and throughout your stay will be handled in accordance with our Privacy Policy.

We may collect and process information necessary to manage reservations, provide services, comply with legal requirements, communicate with guests, and operate our business.

For more information, please refer to our Privacy Policy.

27. Complaints & Guest Concerns

We want every guest to have an enjoyable experience.

If you experience a problem during your stay, please notify our team as soon as reasonably possible. Giving us an opportunity to address an issue while you are still at the property allows us to investigate and, where possible, resolve it promptly.

Complaints relating to a booking or stay should be communicated to us as soon as possible after the issue arises.

28. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Kenya.

Any dispute arising from or relating to a booking, stay, service, or these Terms and Conditions shall be subject to the jurisdiction of the courts of Kenya, unless otherwise required by applicable law.

29. Changes to These Terms

The 67 Escape may update these Terms and Conditions from time to time to reflect changes to our services, facilities, business practices, or applicable legal requirements.

The latest version will be published on this website and will include the date on which it was last updated.

Guests are encouraged to review these Terms and Conditions before making a reservation.

30. Contact Us

If you have questions about these Terms and Conditions, your reservation, or any of our services, please contact us:

The 67 Escape
Email: info@the67escape.co.ke

We are happy to assist with questions regarding bookings, payments, cancellations, check-in arrangements, facilities, and special requests.