Privacy Policy

Last Updated: December 2025

At The 67 Escape, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you visit our website, make a booking, contact us, or stay at our property.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when making an enquiry, booking a stay, communicating with our team, or using our website.

Personal Information

Depending on the nature of your interaction with us, we may collect:

Full name
Email address
Telephone or mobile number
Identification or passport details where required
Nationality or country of residence where required
Billing or contact information
Other information you voluntarily provide to us

Booking Information

When you make a reservation or enquiry, we may collect information relating to your stay, including:

Check-in and check-out dates
Number of guests
Accommodation preferences
Special requests
Dietary requirements
Arrival or departure information
Details of additional services requested

Payment Information

Where payment is required for a booking or service, payment information may be collected and processed through secure payment providers.

Where possible, The 67 Escape does not directly store complete payment card details. Payment information may be handled by third-party payment processors in accordance with their own privacy and security policies.

Communications

We may retain records of communications between you and The 67 Escape, including emails, telephone enquiries, website enquiries, messages, booking correspondence, feedback, and other communications relating to your stay.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, pages visited, approximate location, referring website, and information about how you interact with our website.

This information helps us maintain website security, understand how visitors use our website, and improve the overall user experience.

2. How We Use Your Information

We collect and use your information for legitimate business and hospitality purposes, including:

Processing and confirming reservations
Managing your stay and accommodation
Communicating booking confirmations and updates
Responding to enquiries and requests
Providing services requested during your stay
Arranging additional services such as private dining or other guest experiences
Processing payments and related transactions
Providing personalised services where appropriate
Sending important information relating to your booking
Responding to feedback, complaints, or other communications
Improving our accommodation, services, and website
Protecting the security of our guests, staff, property, and systems
Detecting and preventing fraud, misuse, or unauthorised activity
Complying with applicable legal and regulatory obligations

We will only use your personal information for purposes that are reasonably connected to our relationship with you.

3. Booking and Guest Information

Certain information may be necessary for us to process your reservation and provide accommodation services.

For example, identification or passport information may be requested where required for guest registration, security, immigration, taxation, or other legal and regulatory purposes.

You are responsible for ensuring that information provided to us is accurate and up to date.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may, however, share relevant information where necessary to provide services to you or operate our business.

This may include trusted service providers and partners involved in your stay, such as:

Payment processing providers
Booking and reservation platforms
Housekeeping or maintenance providers
Private chefs or catering providers
Technology and website service providers
Professional advisers or business service providers

We only seek to provide these parties with information that is reasonably necessary for them to perform their services.

Legal and Regulatory Requirements

We may disclose personal information where we believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to a lawful request from a government authority
Meet guest registration or reporting requirements
Protect the rights, safety, or property of The 67 Escape, our guests, employees, or other individuals
Investigate suspected fraud, abuse, or unlawful activity
Establish, exercise, or defend legal claims

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include appropriate access controls, secure systems, restricted access to guest information, and the use of secure technologies where appropriate.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, accounting, tax, or regulatory obligations.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our internal procedures and applicable legal requirements.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve our services.

Cookies are small files stored on your device when you visit certain websites.

Depending on how our website is configured, cookies may be used for purposes such as:

Remembering website preferences
Improving website functionality
Understanding visitor behaviour and website traffic
Maintaining website security
Supporting relevant website features

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or other external services.

If you follow a link to a third-party website, that website will operate under its own privacy policy and terms of use. The 67 Escape is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service before providing them with personal information.

9. Marketing Communications

Where permitted by law and where appropriate, we may use your contact information to send information about The 67 Escape, special offers, events, new experiences, or other services that may be relevant to you.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending essential communications relating to an existing booking, reservation, payment, or other service you have requested.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to the personal information we hold about you.

These may include the right to:

Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of certain processing activities
Object to certain uses of your personal information
Withdraw consent where processing is based on consent
Request information about how your personal information is being used

Some requests may be subject to legal or operational limitations. For example, we may be required to retain certain information to comply with legal, tax, accounting, security, or regulatory requirements.

To exercise your rights or ask questions about your personal information, please contact us using the details below.

11. Children's Privacy

Our services are intended to be used by adults making accommodation reservations and arrangements on behalf of themselves or their guests.

We do not knowingly collect unnecessary personal information directly from children. Where information relating to a child is required for a booking or guest registration, it should be provided by the child's parent, guardian, or another authorised adult.

12. International Data Transfers

Some of our service providers, technology providers, payment processors, or other business partners may process information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are in place and that the information is handled in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically to remain informed about how we protect your information.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

The 67 Escape
Email: info@the67escape.co.ke

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period and in accordance with applicable requirements.

Your Privacy Matters

At The 67 Escape, we believe that a great guest experience includes knowing that your personal information is treated with care and respect.

We are committed to handling your information responsibly, maintaining appropriate safeguards, and using your information only for legitimate purposes connected to our services and your experience with us.